Jon Brannen
Scottsdale,AZ
Summary
Experienced Server with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with guest and deliver memorable experiences.
Overview
6
6
years of professional experience
Work History
Server
Chart House Restaurant
Scottsdale, AZ
05.2022 - Current
- Take food and beverage orders accurately and enter them into the POS system promptly.
- Ensure timely delivery of food and drinks, prioritizing guest satisfaction and dining experience.
- Anticipate guest needs and provide recommendations, such as wine pairings or dessert options.
- Handle cash and credit card transactions accurately, including processing payments and issuing receipts.
- Upsell additional menu items and memberships to increase sales and enhance guest experience.
Assistant Manager
Pasta Brioni
Scottsdale , AZ
03.2019 - 05.2022
- Coordinated daily operations of a busy restaurant, including staff supervision, inventory management, and customer service, ensuring smooth and efficient service delivery.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Oversaw food preparation, production and presentation according to quality standards.
- Handled customer inquiries, resolved complaints, and ensured guest satisfaction through proactive communication and problem-solving.
Inside Sales & Marketing
Rockford Corporation
Tempe, AZ
01.2018 - 03.2019
- Maintained detailed records of customer interactions, orders and account status updates.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Processing sales orders, return authorization requests, tracking orders using Oracle, Excel, Outlook, and other Microsoft products.
- Analyze account payment terms, program sheets, history for accuracy.
- Marketing and Sales support at live national events and social media platforms.
Education
Arizona School of Real Estate & Business
Scottsdale, AZCoconino County Community College
Flagstaff, AZSkills
- Customer Service
- Sales
- Point of Sales Systems
- Communication
- Time Management
- Problem Solving
- FOH & BOH Operations
Timeline
Server
Chart House Restaurant
05.2022 - Current
Assistant Manager
Pasta Brioni
03.2019 - 05.2022
Inside Sales & Marketing
Rockford Corporation
01.2018 - 03.2019
Arizona School of Real Estate & Business
Coconino County Community College
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