Juan Nunez
Elk Grove,CA
Summary
Experienced Group Account Manager with over 20 years of expertize and knowledge in project management and customer relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Group Executive Manager
Finelite, Inc
03.2016 - Current
- Manage team of Account Managers to provide sales support and excellent customer service to agents across the country.
- Coordinated team objectives and priorities to meet project timelines.
- Worked closely with other departments to promote products and marketing campaigns.
- Interfaced with department heads in Engineering, Purchasing and Production to create solutions for clients and custom projects.
- Exceeded inside sales quarterly goals consistently
- Aligned company goals with customer outcomes and increased satisfaction by innovating culture and processes.
- Lead team that generated highest revenue through coaching and support with quick effective problem resolution.
Director of Inside Sales
Finelite, Inc
05.2007 - 03.2016
- Managed a high-performing inside sales team to exceed company targets and quotas consistenetly.
- Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
- Streamlined sales processes for increased efficiency and improved customer satisfaction.
- Built and maintained a high-performing inside sales team through effective recruitment, training, and coaching.
- Developed and implemented order processing and management systems with IT department to accommodate order processing and management.
- Teamed with Area Vice President sales team to reach and exceed Finelite sales goals and customer satisfaction expectations.
Inside Sales Account Manager
Finelite, Inc
11.2004 - 06.2008
- Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
- Generated project quotes from RFQs and from project plans.
- Performed lighting design layouts and calculations as well as product and electrical take-offs in order to generate accurate quotes and production drawings.
- Communicated important project information between manufacturing, engineering and sales team regarding job specific deadlines, product development and product changes.
- Served as the main point of contact in all matters related to customer and client concerns.
Education
Bachelor of Science - Economics
Santa Clara University
Santa Clara, CA06.1993
Skills
- Client Relationship Management
- Cross-Functional Teamwork
- Team Leadership
- Process Improvement
- Product Knowledge
- Order Management
- Key Account Management
- Project Management supervision
Timeline
Group Executive Manager
Finelite, Inc
03.2016 - Current
Director of Inside Sales
Finelite, Inc
05.2007 - 03.2016
Inside Sales Account Manager
Finelite, Inc
11.2004 - 06.2008
Bachelor of Science - Economics
Santa Clara University
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