Bilingual (English/Spanish) sales and customer service professional with experience in insurance consulting, lead generation, and logistics operations. Skilled at identifying client needs, educating customers on insurance products, and delivering tailored solutions that drive customer satisfaction and business growth. Proven ability to manage high-volume communication, generate qualified leads, and build lasting client relationships.
• Generated qualified insurance leads for agencies across the United States seeking new customers for home, auto, and life insurance policies.
• Conducted 150-250 outbound calls daily to identify potential insurance customers and assess coverage needs.
• Collected and verified prospect information to ensure agencies received accurate, high-intent leads.
• Matched prospects with insurance agencies based on location, coverage needs, and eligibility.
• Consistently met performance targets related to lead quality, productivity, and customer engagement.
• Consulted with prospective clients to identify insurance needs and recommend appropriate home, auto, flood, and umbrella policies.
• Generated quotes and customized coverage packages based on client risk profiles.
• Educated customers on policy options to help them make informed purchasing decisions.
• Built strong client relationships that supported retention and referral opportunities.
• Completed 250+ daily deliveries while maintaining strict scheduling and safety standards.
• Optimized delivery routes to improve efficiency and meet company performance metrics.
• Maintained professional customer interactions during deliveries.