Summary
Overview
Work History
Education
Skills
Additional Details
Languages
Timeline
Generic

Juan Pino

Winter Park,FL

Summary

Dynamic bilingual professional with a proven track record at Midtown Group, excelling in project coordination and cross-functional collaboration. process optimization, I thrive in fast-paced environments, delivering impactful solutions and enhancing operational efficiency. My strategic planning and effective communication drive successful outcomes in diverse teams. I learn quickly and adjust easily to new environments or challenges.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

Midtown Group
10.2024 - 05.2025
  • Provided real-time support to clients, following SOP, and analyzing the cases.
  • - Coordinated efforts across departments to manage task flow and meet federal requirements.
  • - Delivered clear communication to internal teams.
  • - Documented and tracked progress using system tools, contributing to ongoing improvements in process efficiency.

Business Analyst (Contract)

Minutocorp
06.2023 - 09.2023
  • - Partnered with team leads and stakeholders to define project scope and assess risks.
  • - Conducted data-driven analysis to inform resource allocation and streamline operations.

Line Cook (Team Lead Functions)

Swamp Boil
05.2022 - 09.2022
  • - Led shift operations and inventory coordination, ensuring timely task completion and quality control.
  • - Worked with management to introduce process improvements and new offerings.
  • - Balanced execution with adaptability in a high-stress team environment.

Education

Bachelor of Business Administration (BBA) -

University of Florida
07.2023

Associate of Arts - Business Admin & Management

Santa Fe College
07.2021

Skills

  • Project coordination and task management
  • Cross-functional collaboration
  • Agile and waterfall methodologies
  • Written and verbal communication
  • Risk mitigation and process optimization
  • Strategic planning and execution
  • Data analysis and reporting
  • Deadline and quality management
  • Microsoft Office Suite and Google Workspace
  • Jira project management
  • Financial tools (Excel, Sheets)

Additional Details

  • - Passion for video games and EA SPORTS titles
  • - Strong interest in sports environments, particularly American Football
  • - Natural leader with experience mentoring, guiding, and motivating teams
  • - Authorized to work in the U.S. with full documentation

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Bilingual Customer Service Representative

Midtown Group
10.2024 - 05.2025

Business Analyst (Contract)

Minutocorp
06.2023 - 09.2023

Line Cook (Team Lead Functions)

Swamp Boil
05.2022 - 09.2022

Bachelor of Business Administration (BBA) -

University of Florida

Associate of Arts - Business Admin & Management

Santa Fe College

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