Juan Proa
Quicksburg,VA
Summary
Accomplished business leader with a proven track record at Tacos El Michoacano and Jalisco Mexican Restaurant, enhancing customer satisfaction and achieving financial growth through strategic marketing and cost control. Skilled in operations management and relationship building, adept at driving sales and streamlining business processes for efficiency and profitability.
Overview
11
11
years of professional experience
Work History
Owner
Tacos El Michoacano
Edinburg, VA
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Manager
Jalisco Mexican Restaurant
New Market, VA
09.2013 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cook
Jalisco Mexican Restaurant
New Market, VA
09.2013 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Diploma -
Stonewall Jackson High School
Quicksburg, VA06.2015
Culinary Arts Certificate - Culinary Arts
Triplett Tech
Mount Jackson, VA06.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Marketing
- Financial Management
- Sales Leadership
- Cost Reduction
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Tacos El Michoacano
03.2023 - Current
Manager
Jalisco Mexican Restaurant
09.2013 - 08.2024
Cook
Jalisco Mexican Restaurant
09.2013 - 08.2024
Diploma -
Stonewall Jackson High School
Culinary Arts Certificate - Culinary Arts
Triplett Tech