JUAN QUINONES
North Canton,OH
Summary
To gain full-time work in the customer service industry, where I can utilize my exceptional interpersonal and communication skills to enhance customer satisfaction while gaining valuable work experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Penn Station East Coast Subs
Bloomington, OH
10.2023 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Maintained cleanliness and organization of the dining area to enhance customer experience.
- Monitored food preparation processes to ensure adherence to quality standards.
- Helped manage cash register operations and balanced daily financial transactions.
- Assisted in the execution of health and safety protocols to ensure a safe environment.
- Trained employees on proper food handling and sanitation practices.
- Encouraged teamwork and collaboration among staff to achieve service goals.
- Developed relationships with regular customers to foster loyalty.
FedEx
11.2021 - 05.2022
- My job is to pull packages off the line and scan them, then put them in their designated van to be shipped off for delivery.
Wendy's
09.2021 - 10.2021
- My main responsibilities were maintenance and cooking, and also restocking inventory.
Qdoba Mexican restaurant
12.2020 - 01.2021
- My main role here is to prepare food for customers along with helping maintain the cleanliness of the store.
Amazon
07.2020 - 11.2020
- My key responsibilities were ensuring that packages are packaged correctly and have the proper labeling in order for them to be shipped correctly.
Walmart
07.2018 - 06.2019
- My key responsibilities were restocking merchandise, helping customers and preventing loss of merchandise.
- During my time at Walmart I was promoted from stocking to customer service.
Burlington
10.2021
- My key roles are pricing shoes, and putting security tags to prevent theft.
Education
HIGH SCHOOL DIPLOMA -
Bloomington high school
BloomingtonSkills
- Positive Attitude
- Communication
- Reliability
- Initiative
- Customer service
- Cash handling
- Food safety
- Effective communication
- Relationship building
Timeline
Assistant Manager
Penn Station East Coast Subs
10.2023 - Current
FedEx
11.2021 - 05.2022
Burlington
10.2021
Wendy's
09.2021 - 10.2021
Qdoba Mexican restaurant
12.2020 - 01.2021
Amazon
07.2020 - 11.2020
Walmart
07.2018 - 06.2019
HIGH SCHOOL DIPLOMA -
Bloomington high school