Juan Reynoso
Brownsville,TX
Summary
Dynamic merchandise stocker with proven expertise at Sam's Club, excelling in customer service. Recognized for enhancing shopping experiences through positive engagement and teamwork. Committed to maintaining store organization and cleanliness, fostering a welcoming environment that encourages repeat business and customer loyalty.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
JCPenney
05.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted customers with product selection and provided personalized recommendations.
- Greeted customers, identified needs and provided product advice.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
Merchandise Stocker
Sam's Club
08.2022 - Current
- Stocked merchandise efficiently, ensuring optimal product placement and accessibility.
- Monitored inventory levels regularly to maintain stock availability and minimize disruption
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Gladys Porter High School
Brownsville, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Excellent people skills
- Teamwork
- Customer assistance
- Friendly and outgoing
- Inventory audits
- Positive customer engagement
Accomplishments
- Supervised team of 6-8 staff members.
- Awarded “Employee of the Month” in 2023.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Merchandise Stocker
Sam's Club
08.2022 - Current
Sales Associate
JCPenney
05.2022 - 07.2022
High School Diploma -
Gladys Porter High School