Yvette Rivera
Omro,WI
Summary
Pharmacy operations professional with over 20 years of experiences known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2021 - Current
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
Pharmacy Technician
Walgreens
06.2001 - 05.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Dr Pedro Albizu Campos Puerto Rican High School
Chicago, IL06-2001
No Degree -
Wilbur Wright College
Chicago, IL09-2002
Skills
- Prescription verification
- Medication dispensing
- Workflow optimization
- Direct patient care
- Staff training
- Immunizations
- Pharmacy operations
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Certification
- Certified Pharmacy Technician
- Licensed with the State of Wisconsin
- Immunizer
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2021 - Current
Pharmacy Technician
Walgreens
06.2001 - 05.2021
High School Diploma -
Dr Pedro Albizu Campos Puerto Rican High School
No Degree -
Wilbur Wright College
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