Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Rodriguez

Fremont,CA

Summary

Detail-oriented IT professional with experience in system and workstation management, hardware troubleshooting, and user support. Seeking a full-time role that offers opportunities for professional growth, leveraging interpersonal skills, effective time management, and problem-solving expertise to contribute to a dynamic team.

Overview

4
4
years of professional experience

Work History

IT Technician

Murphy McKay Associates
10.2023 - Current
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Set up PCs, docking stations and phones

Customer Service Specialist

Juan Rodriguez Landscaping
06.2021 - 05.2023
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs

Education

Bachelor of Science - Business Analytics

California State University, East Bay
Hayward, CA

High School Diploma -

Washington High School
Fremont, CA
06-2019

Skills

  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Customer service
  • Problem resolution
  • Troubleshooting and Diagnostics

Timeline

IT Technician

Murphy McKay Associates
10.2023 - Current

Customer Service Specialist

Juan Rodriguez Landscaping
06.2021 - 05.2023

Bachelor of Science - Business Analytics

California State University, East Bay

High School Diploma -

Washington High School

Similar Profiles

CREATE PROFILE