Juan Salinas
Shawnee,KS
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team; Also a capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surplus Sales Lead
PCs for People
Kansas City, MO
07.2022 - 05.2024
- Conducted regular meetings with sales staff to review goals and objectives.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Utilized CRM systems effectively for managing leads, tracking communication history, and generating reports as needed.
- Tested and refurbished electronics, such as computers, servers, phones, tablets, switches, and other electronics.
- Created processes and guidelines for testing all electronic equipment.
- Packaged and shipped products to customers on residential and industrial levels.
- Monitored and improved the shipping department and methods.
- Experienced in e-commerce sites such as eBay, Amazon, Equip-Bid, and B-Stock.
- Experience in Apple devices repair and refurbishment
Data Wiping Technician
PCs for People
Kansas City, MO
06.2020 - 06.2022
- Collaborated with IT teams to design and implement database structures.
- Created, managed, and supported data input and recordkeeping systems.
- Upgraded company data sanitization infrastructure and ensured it was in compliance with industry standards.
- Monitored system performance and recommended improvements as needed.
- Communicated effectively with both technical and non-technical team members about project progress or challenges encountered.
- Relayed and improved security guidelines to employees and managers to achieve thorough understanding of customer data security.
- Built servers to securely sanitize customer data.
- Created processes to securely keep track of sanitized and destroyed data-containing material.
Warehouse Associate
PCs for People
Kansas City, MO
04.2020 - 05.2020
- Collaborated effectively with team members to meet productivity goals and deadlines.
- Wrapped pallets securely in preparation for shipping.
- Assisted with safe housekeeping procedures, maintaining clean work stations and areas.
- Processed incoming trucks to unload, stage, and smoothly store merchandise.
- Handled hazardous materials safely following prescribed regulations.
- Processed and sorted electronic equipment, such as computers, servers, switches, cables, phones, tablets, and other electronics.
- Sorted desktops and laptops into company categories while processing all other electronics.
Online Sales Manager
The Surplus Exchange
Kansas City, MO
03.2016 - 05.2017
- Monitored competitor activities to identify new market opportunities.
- Resolved customer complaints regarding orders placed through e-commerce channels.
- Generated monthly reports on website analytics metrics such as page views, conversions rate.
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Maintained supply quality by enforcing procurement policies and procedures.
- Directed and coordinated sales for new and existing items and services.
- Tested and refurbished electronics, such as computers, servers, phones, tablets, switches, and other electronics.
Education
High School Diploma -
Shawnee Mission North High School
Overland Park, KS05-2016
Associate of Arts - Information Technology
Johnson County Community College
Overland Park, KSAssociate of Science - Information Technology
Johnson County Community College
Overland Park, KSSkills
- Stockroom Management
- Business Development
- Team Collaboration
- Task Prioritization
- Decision-Making
- Hardware Installation
- Technical Support
- Hardware Configuration
- Troubleshooting and diagnostics
- Debugging
Certification
- NAID AAA Certification
- Classes 1,4,5 Certification
Volunteer Work
EMTSi (May 2024-Present) - Volunteer work as an IT Technician, Data Sanitization and Destruction Technician, Operations Manager Assistant, Sales Lead, Warehouse Assistant.
Cable Event Center (2021-Present) - Volunteer work as an IT Technician, Audio Installation Technician, and Warehouse Assistant.
EM Auctions (2017-2023) - Volunteer work as an IT technician, Sales Lead, and Warehouse Assistant.
Operation Breakthrough (2022) - Volunteer work as an Youth IT Startup Instructor and Ignition Lab Member.
Connecting for Good (2019-2020) - Volunteer work as an IT Technician, Electronics Event Staff, and Warehouse Assistant.
The Surplus Exchange (2015-2016) - Volunteer as an IT Technician and Electronics Event Staff.
Languages
Spanish
Professional
Accomplishments
PCs for People 2022 National Leadership Award
PCs for People 2023 National Leadership Award
Equip-Bid July 2023 Affiliate of the Month
Paylocity Basic Training
ADP Basic Training
Paytace Basic Training
Equip-Bid Affiliate Training
eBay Academy Training
Affiliations
- Participate in AAIS Men’s D Division 1 & 2 Leagues (2023 - Present)
- PCs for People DEI Council Member (2022 - 2024)
- PCs for People Safety Council Member (2022 - 2024)
- PCs for People National FFL Manager (2020 - 2024)
- Kansas City Chiefs Luncheon 2021 Attendee
- Kansas City Chiefs Luncheon 2022 Attendee
- Travis Kelce Celebrity Challenge 2023 2nd Place Participant
- Travis Kelce Celebrity Challenge 2021 Participant
Timeline
Surplus Sales Lead
PCs for People
07.2022 - 05.2024
Data Wiping Technician
PCs for People
06.2020 - 06.2022
Warehouse Associate
PCs for People
04.2020 - 05.2020
Online Sales Manager
The Surplus Exchange
03.2016 - 05.2017
High School Diploma -
Shawnee Mission North High School
Associate of Arts - Information Technology
Johnson County Community College
Associate of Science - Information Technology
Johnson County Community College
- NAID AAA Certification
- Classes 1,4,5 Certification
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