Jocelyn Hernandez
Duarte,CA
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Lobel Financial
02.2023 - 03.2024
- Responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan
- Making collections calls and/or writing correspondence Providing professional customer service regarding collection issues Processing and reviewing account adjustments Resolving customer discrepancies and short payments Monitoring and maintaining assigned accounts Meeting department defined department goals and activity metrics Communicating and following up effectively with customer accounts in a timely manner.
Senior Collections Specialist
Credit One Bank N.A.
01.2019 - 01.2022
- Communicating Importance of resolving delinquency
- Possess product knowledge and educating card holders towards proper account management
- Reviewing and analyzing situation of each card holder in order to recommend payment plan within company guidelines.
Senior Collections Specialist
Check City Partnership LLC
08.2014 - 12.2018
- To effectively recover outstanding debt while providing exceptional customer service that encourages repeat business and word or mouth product and service promotion
- Locating and notifying customers of delinquent accounts by telephone to solicit payment
- Duties include receiving payment and posting amount to customers account
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Ensure follow up calls at regular intervals till the payments are realized
- Respond to customer inquiries on time and resolve problems with customers
- Collaborate with the sales team and the management in building up the customer loyalty
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations.
Counter Helper
Panda Express
01.2012 - 06.2014
- Perform routine food service activities per established operational policies and procedures
- Demonstrate basic knowledge of menu and respond to guest inquiries and concerns in a courteous manner
- Greet and serve customers with quality of food service
- Follow food and restaurant safety guidelines
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Handled cash transactions accurately, maintaining proper accounting records for management review.
Education
No Degree -
Duarte High School
Duarte, CA05.2012
Skills
- Skip Tracing Knowledge
- Relationship Building
- Strong negotiation skills
- Clear Communication
- Organizational Skills
- Teamwork orientation
Timeline
Collections Specialist
Lobel Financial
02.2023 - 03.2024
Senior Collections Specialist
Credit One Bank N.A.
01.2019 - 01.2022
Senior Collections Specialist
Check City Partnership LLC
08.2014 - 12.2018
Counter Helper
Panda Express
01.2012 - 06.2014
No Degree -
Duarte High School
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