Robert Ellis
Cincinnati,OH
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
26
26
years of professional experience
Work History
Collections Specialist
Fifth Third Bank
09.1997 - Current
- Used skip tracing and other techniques to locate debtors.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
File Room Clerk
Fifth Third Bank
09.1997 - Current
- Located and retrieved files upon request from authorized users.
Collections Representative
Fifth Third Bank
09.1997 - Current
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Collections Clerk
Fifth Third Bank
09.1997 - Current
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Processed incoming and outgoing mail and packages according to established procedures.
- Processed payments and applied to customer balances.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
Education
Woodward Career Technical High School
Cincinnati, OHSkills
- Customer Research
- Outbound Calling
- Call Center Experience
- Collections
- Payment Posting
- Skip Tracing Knowledge
- Computer Literacy
- Skip Tracing
- Data Entry Efficiency
- Proficiency in [Microsoft Excel]
Timeline
Collections Specialist
Fifth Third Bank
09.1997 - Current
File Room Clerk
Fifth Third Bank
09.1997 - Current
Collections Representative
Fifth Third Bank
09.1997 - Current
Collections Clerk
Fifth Third Bank
09.1997 - Current
Woodward Career Technical High School
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