Kimberly Smith
Fort Worth,TX
Summary
Experienced Collections Specialist bringing 10 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
9
9
years of professional experience
Work History
Collections Specialist
Covington Credit
12.2014 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05.1991
Skills
- Credit and collections
- Teamwork orientation
- Collections
- Skip Tracing Knowledge
- Professionalism and Ethics
- Payment posting
- Goal-oriented mindset
- Outbound Calling
- Account Review
Timeline
Collections Specialist
Covington Credit
12.2014 - Current
High School Diploma -
Polytechnic High School
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