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Associate Principal Engineer

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Dedicated and hardworking hospitality professional with a passion for tackling challenges and assisting others. Known for reliability, competitiveness, and exceptional customer service. Strong background in the industry with a focus on employee satisfaction and delivering top-notch performance. Excels in multitasking.

Dedicated professional with expertise in linen distribution, customer service, and compassionate care. Demonstrates exceptional time efficiency and punctuality while ensuring customer satisfaction through safe use of cleaning materials and effective stock control. Committed to maintaining team standards and enhancing guest services, with a focus on career growth .
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Working for 3 years in the care of immigrants as: Youth care worker for 2 years (2021-2023) at temporary immigrant shelter at Fort Bliss, Texas military base, and Porter/Adult Care worker from May 2023 to present day in the Department of Homeland Security detention center.
Professional for a 13 years with experience in the role of sales and customer service and Christmas Decorations. Friendly and efficient with a positive attitude quality and speed in the work dedicate to maximizing customer satisfaction with exceptional service, in order to have a good relationship and contribute to the success of the company.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the restaurant business. Friendly and dependable individual eager to take charge and deliver excellent results. Skilled at making customers feel at ease and addressing any concerns they may have. Table setting Floor display design Flexibility Customer satisfaction Organizational skills Strong team member Hospitality service expertise Positive and cheerful

Juan Serrano

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