Juan Solano
Provo,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Agent Representative
Teleperformance
DR, Santo Domingo
01.2021 - 01.2022
- Provided ongoing guest service.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environment.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
Agent Representative
Amov Teleservices
DR, Santo Domingo,
01.2017 - 06.2020
- Provided ongoing guest service.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environment.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
Education
High School Diploma -
Loyola Polytechnic Institute
Santo Domingo, RD09.2018
Skills
- Order and Refund Processing
- Customer Account Management
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Agent Representative
Teleperformance
01.2021 - 01.2022
Agent Representative
Amov Teleservices
01.2017 - 06.2020
High School Diploma -
Loyola Polytechnic Institute