Juan Solano
Orem
Summary
Highly driven AGM successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented AGM with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Taco Bell Assistance General Manager
Desert de oro
Orem
01.2024 - Current
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Managed staff schedules and coordinated team assignments effectively.
- Developed training programs to enhance employee performance and skills.
- Implemented inventory management practices to optimize stock levels.
- Conducted regular meetings to communicate goals and expectations clearly.
- Resolved customer inquiries and complaints with professionalism and care.
- Analyzed operational processes to identify areas for improvement.
- Collaborated with departments to align strategies and enhance service delivery.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Forecasted customer demand to set prices or credit terms for goods or services.
Assistant Manager
Carls Jr Slacks Creek
American Fork
01.2022 - 12.2023
- Supervised daily operations to ensure smooth restaurant service.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies as needed.
- Implemented health and safety procedures for staff compliance.
- Resolved customer complaints effectively to enhance satisfaction.
- Assisted in developing marketing strategies for promotional events.
- Managed customer service inquiries and complaints in a timely manner.
Education
IPL
Salt Lake City, UTSkills
- Staff management
- Inventory control
- Customer relationship management
- Sales forecasting
- Employee training
- Operational efficiency
- Team collaboration
- Process improvement
- Health and safety compliance
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Project planning
- Performance evaluation
- Staffing
- Process automation
- Performance improvements
- Staff supervision
- Profit generation
- Supply chain management
- Budget administration
- Skilled negotiator
- Client relations
- KPI tracking
- Policy development
- Performance management
- Contract administration
- Marketing strategies
- Desktops, laptops, and mobile devices
- Employee reviews
- Written communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Taco Bell Assistance General Manager
Desert de oro
01.2024 - Current
Assistant Manager
Carls Jr Slacks Creek
01.2022 - 12.2023
IPL