Juan Urbina
Miami,FL
Overview
5
5
years of professional experience
Work History
Retail Parts Professional
Advanced Auto Parts
Miami, Fl
05.2019 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
Education
Associate of Arts - Computer Information Systems
Miami Dade College
Miami, FL12.2022
Skills
- Store Maintenance
- Returns Processing
- Technical Aptitude
- Multitasking capabilities
- Team collaboration
- Data entry accuracy
- Cash handling proficiency
- Inventory management
- Loss prevention awareness
- Automotive parts familiarity
- Customer Service
Languages
Spanish
English
Timeline
Retail Parts Professional
Advanced Auto Parts
05.2019 - Current
Associate of Arts - Computer Information Systems
Miami Dade College