Juan Vaca
Fullerton,CA
Summary
IT Support & Systems Specialist with experience in healthcare environments, focused on large-scale deployments, system readiness, and end-user support. Proven track record supporting 5,000+ device go-lives and deploying 4,000+ endpoints across multi-site clinical environments. Experienced in ServiceNow ticketing, hardware/software troubleshooting, and supporting high-acuity environments (ED, ICU, OR) where uptime is critical. Known for resolving issues quickly, supporting clinical workflows, and maintaining operational continuity under pressure. Background includes hands-on hardware diagnostics and repair, combined with military experience in the United States Marine Corps, bringing discipline, adaptability, and performance under pressure. Targeting IT Support, Systems Administration, or Healthcare IT roles with opportunities to scale infrastructure and support critical operations.
Overview
8
8
years of professional experience
Work History
Epic TDR Lead and IT Consultant
Optimum Healthcare IT
09.2025 - 04.2026
- Executed large-scale Technical Dress Rehearsals (TDR) across UCI Health campuses, validating readiness and performance for over 5,000 devices prior to go-live.
- Imaged, configured, and deployed additional 4,000+ PCs, printers, and peripherals, ensuring standardized builds and seamless integration into clinical and administrative environments.
- Managed and resolved IT service requests through ServiceNow, troubleshooting hardware, software, and connectivity issues to maintain operational continuity.
- Provided hands-on technical support in clinical settings, assisting with device setup, workflow troubleshooting, and integration of healthcare technologies to support patient care systems (including Epic environments).
- UCI Health - Multiple Locations
Cellphone & Computer Repair Technician
uBreakiFix
04.2025 - 09.2025
- Maintained workflow efficiency in a high-volume repair environment
- Enhanced customer satisfaction by providing timely and efficient computer & cellphone repair services.
Cellphone & Computer Repair Technician
D&R Electronix Cell Phone Repair
03.2023 - 10.2024
- Executed complex repairs on smartphones, tablets, and computers utilizing industry-standard tools and techniques.
- Diagnosed hardware and software issues, providing timely repairs for various electronic devices.
Cellphone & Computer Repair Technician
D&R Electronix Cell Phone Repair
06.2020 - 07.2022
- Assisted with hardware/software repairs and basic troubleshooting on computers and mobile devices
- Supported device setup, maintenance, and general shop operations
Software Developer/ IT Support
United States Marine Corps
01.2018 - 07.2019
- Provided IT support and troubleshooting for over 300 internal systems and users
- Assisted with software-related tasks and system maintenance
Education
Associate's degree - Computer Games and Programming Skills
Norco College
Norco, CA06-2027
High School Diploma -
Arlington High School
Riverside, CA01-2015
Skills
- ServiceNow
- Large Scale Deployments
- Microsoft 365
- IT compliance
- Information security
- Network administration
Timeline
Epic TDR Lead and IT Consultant
Optimum Healthcare IT
09.2025 - 04.2026
Cellphone & Computer Repair Technician
uBreakiFix
04.2025 - 09.2025
Cellphone & Computer Repair Technician
D&R Electronix Cell Phone Repair
03.2023 - 10.2024
Cellphone & Computer Repair Technician
D&R Electronix Cell Phone Repair
06.2020 - 07.2022
Software Developer/ IT Support
United States Marine Corps
01.2018 - 07.2019
Associate's degree - Computer Games and Programming Skills
Norco College
High School Diploma -
Arlington High School