Juan Valencia

• Coordination of order processing, managing order flow and prioritization of tasks to meet delivery schedules.
• Supervision of shipments and outbound logistics, ensuring that shipments are made according to quality standards and established times.
• Management and optimization of the shipping chain to reduce errors in order processing and delivery.
• Creation of detailed shipment compliance reports, identifying areas for improvement in the handling of shipments and outbounds.

• Supervision of a team in charge of scanning and processing daily items.
• Inventory management and control through manual systems (Excel).
• Creation of daily and weekly productivity reports, including KPIs on scanning and item management.
• Receipt of goods and coordination to ensure a continuous flow of inventory.
• Implementation of optimization methods to reduce interruptions and improve productivity in the work area.
• Quality monitoring and resolution of operational and logistical issues.

• Implemented advanced installation techniques to ensure efficient and seamless setup of equipment.
• Utilized specialized tools and methods for optimal results in various installation projects.

Startup Operations:
• Supported the launch of a new warehouse location, assisting leads with box sorting and inventory movements in the Warehouse Management System (FDM4).

Returns Processing:
• Processed returned orders, corrected improperly handled orders, and provided support to the returns team and lead.

Resolutions Support:
• Collaborated with the Customer Service department to resolve issues related to mislabeled products, incorrect shipments, and non-proprietary packages.

Put-Away Lead:
• Assigned tasks to the put-away team, ensuring smooth operations and maintaining close communication with the supervisor.
• Monitored inventory for potential issues and escalated them to the inventory management team when necessary.

Administrative Duties:
• Performed administrative tasks, including tracking workflows, reporting issues, and ensuring operational efficiency.

Cross-Functional Collaboration:
• Worked closely with various departments to address challenges and maintain quality standards across warehouse processes.