Juan Valencia
Orlando,FL
Summary
Dynamic and results-driven professional with a proven track record at Sheraton Vistana, adept in bilingual communication and leadership. Excelled in enhancing customer experiences and boosting vacation package sales through innovative marketing tactics and exceptional service. Skilled in data entry and team collaboration, consistently achieving targets and elevating brand standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
In-House Marketing Representative for Vacation Packages and Speciality Desk
Sheraton Vistana Villages
01.2018 - Current
- Welcome guest as a concierge to their vacation by checking them in and explaining what the promotional package entails
- Convincingly and professionally present our vacation club to our guests for their future vacations
- Continue to provide immaculate customer service as a concierge to make sure the very best outcome for our program
In-House Marketing Representative for Owners
Sheraton Vistana Resort
01.2017 - 01.2018
- Provide amazing customer service to our longtime vacation club owners with assistance to their vacation
- Prepare our owners with exciting news about their ownership that will help set up their update/sales times
- Persuade our owners with marketing tactics for an opportunity to enhance their vacation portfolio
Lead Bartender in Fine Dining
Rosen Shingle Creek Resort Cala Bella Italian Cuisine
01.2015 - 01.2017
- Particularly effective in providing excellence in hospitality services
- Maintain composure while providing the Rosen Standard
- Exceptional attention to detail
- Ability to function well in a stressful environment
- Professional interaction with guests and staff
- Led training sessions for new bartenders
- Provided wine presentations and recommendations
Bartender/Barback
Rosen Shingle Creek Headwaters Lounge
01.2011 - 01.2015
- Providing outstanding customer service for bar guests
- Leading a team of bartenders to handle convention service wave of business in a professional manner
- Ability to provide an array of drink options and also customized options
- Engaging in memorable conversation with guests who visit the property year round
- As a Barback, providing the Bartenders with the necessary tools to handle high volume waves of business
Server Assistant/Food Runner
Rosen Shingle Creek Cala Bella
01.2010 - 12.2010
- Keeping up to par with the necessary accompaniments for multiple servers on high volume nights
- Responsible with closing tasks to prepare the restaurant for the next business day
- Maintain organization and distribute dishes in a timely manner to designated tables
- Communicating and monitoring
Barista/Cashier
Rosen Shingle Creek Smooth Java
04.2007 - 12.2009
- Experienced Barista in a fast paced, high volume environment
- Strong time management and organizational skills
- Exceptional at providing amazing Customer Service and motivating staff to the Rosen Standards
- Maintaining a Balanced Register and handling closing shift reports
- Transferring deposits and collecting Due Backs
Sales Floor Representative
Finish Line Shoe Company
02.2005 - 03.2007
- In charge of warehouse stocking and Inventory count of all store merchandise
- Trainer of new hires with emphasis on working within the Finish Line Goals
- Worked on sales floor with face to face with guest interaction while having to meet sales goals
Brand Ambassador
Lacoste
08.2004 - 02.2005
- Responsible for warehouse stocking and placement of all store merchandise
- Relied on by Managers with efficient organizational skills with an attention to detail
- Responsible to motivate diverse staff to perform to Lacoste Co
- Standards
Education
0620 Insurance Adjuster - All Lines
Central Insurance School
St. Petersburg, FL01-2025
Class Completion -
Cameron Academy of Real Estate
Orlando, FL07.2015
Associates Arts - General Studies
Valencia Community College
Orlando, FL01.2007
High School Diploma - Arts & Science
Cypress Creek High School
Orlando, FL01.2004
Skills
- Effective Communication Skills
- Verbal
- Proficient In Bilingual Communication
- Writing
- Listening
- Flexibility
- Adaptability
- Managing Multiple Priorities
- Leadership Skills
- Analytical Problem Solving
- Reasoning
- Teamwork
- Planning
- Organizing Proficient
- Data entry
Accomplishments
- Employee of the Quarter Recipient Recognized by Mr. Rosen
- Multiple Employee of the Month Recipient Recognized by Mr. Rosen
Certification
- Insurance Adjuster - All Lines
Timeline
In-House Marketing Representative for Vacation Packages and Speciality Desk
Sheraton Vistana Villages
01.2018 - Current
In-House Marketing Representative for Owners
Sheraton Vistana Resort
01.2017 - 01.2018
Lead Bartender in Fine Dining
Rosen Shingle Creek Resort Cala Bella Italian Cuisine
01.2015 - 01.2017
Bartender/Barback
Rosen Shingle Creek Headwaters Lounge
01.2011 - 01.2015
Server Assistant/Food Runner
Rosen Shingle Creek Cala Bella
01.2010 - 12.2010
Barista/Cashier
Rosen Shingle Creek Smooth Java
04.2007 - 12.2009
Sales Floor Representative
Finish Line Shoe Company
02.2005 - 03.2007
Brand Ambassador
Lacoste
08.2004 - 02.2005
0620 Insurance Adjuster - All Lines
Central Insurance School
Class Completion -
Cameron Academy of Real Estate
Associates Arts - General Studies
Valencia Community College
High School Diploma - Arts & Science
Cypress Creek High School
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