Juan Vega
Sebastian,FL
Summary
Dedicated and results driven professional with a strong commitment to public service and organizational integrity. Skilled in managing complex tasks, maintaining compliance with federal standards, and delivering high quality work in fast paced environments. Known for reliability, attention to detail, and the ability to collaborate effectively across diverse teams. Seeking to contribute my expertise to support mission focused government operations and improve service outcomes for the public.
Overview
17
17
years of professional experience
Work History
CLAIMS SPECIALIST
SOCIAL SECURITY ADMINISTRATION
MARGATE FL
07.2009 - Current
- Analyzed claims data to determine eligibility and ensure compliance with Social Security regulations.
- Processed complex disability claims, utilizing specialized software to enhance accuracy and efficiency.
- Provided guidance to claimants regarding benefit options and application processes, improving customer satisfaction.
- Streamlined claim review processes by implementing best practices, reducing processing time significantly.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
Education
BBA - MANAGEMENT INFORMATION SYSTEMS, NETOWRK SECURITY
FLORIDA ATLANTIC UNIVERSITY
BOCA RATON FL06-2008
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Policy interpretation
- Time management
- Decision-making
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Interpersonal communication
- Multitasking Abilities
- Problem-solving
- Claims adjustment
- Documentation skills
- Information verification
- Team building
- Eligibility determination
- Active listening
- Claim amount calculations
- Skilled in [software]
- Written communication
- Great mathematical skills
- Proficient in [software]
- Policy review
- Data management
- Teamwork
- Problem-solving abilities
Affiliations
IRREG PERF PAY
$0.00
INDIV
6/18/2023
COMPONENT HEAD CITATION
$0.00
INDIV
9/6/2022
IRREG PERF PAY
$0.00
INDIV
6/19/2022
IRREG PERF PAY
$0.00
INDIV
6/20/2021
PERFORMANCE AWARD (ROC)
$950.00
INDIV
3/26/2020
INDIVIDUAL CASH AWARD NRB
$265.00
INDIV
6/23/2019
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
2/3/2019
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
7/8/2018
INDIVIDUAL CASH AWARD NRB
$200.00
INDIV
8/20/2017
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
7/23/2017
INDIVIDUAL CASH AWARD NRB
$300.00
INDIV
7/24/2016
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
5/29/2016
PERFORMANCE AWARD (ROC)
$700.00
INDIV
4/19/2015
INDIVIDUAL CASH AWARD NRB
$250.00
INDIV
7/27/2014
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
6/29/2014
INDIVIDUAL CASH AWARD NRB
$400.00
INDIV
8/26/2012
INDIVIDUAL CASH AWARD NRB
$250.00
INDIV
8/28/2011
Languages
English
Full Professional
Timeline
CLAIMS SPECIALIST
SOCIAL SECURITY ADMINISTRATION
07.2009 - Current
BBA - MANAGEMENT INFORMATION SYSTEMS, NETOWRK SECURITY
FLORIDA ATLANTIC UNIVERSITY
IRREG PERF PAY $0.00 INDIV 6/18/2023 COMPONENT HEAD CITATION $0.00 INDIV 9/6/2022 IRREG PERF PAY $0.
IRREG PERF PAY
$0.00
INDIV
6/18/2023
COMPONENT HEAD CITATION
$0.00
INDIV
9/6/2022
IRREG PERF PAY
$0.00
INDIV
6/19/2022
IRREG PERF PAY
$0.00
INDIV
6/20/2021
PERFORMANCE AWARD (ROC)
$950.00
INDIV
3/26/2020
INDIVIDUAL CASH AWARD NRB
$265.00
INDIV
6/23/2019
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
2/3/2019
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
7/8/2018
INDIVIDUAL CASH AWARD NRB
$200.00
INDIV
8/20/2017
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
7/23/2017
INDIVIDUAL CASH AWARD NRB
$300.00
INDIV
7/24/2016
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
5/29/2016
PERFORMANCE AWARD (ROC)
$700.00
INDIV
4/19/2015
INDIVIDUAL CASH AWARD NRB
$250.00
INDIV
7/27/2014
PERFORMANCE AWARD (ROC)
$1,000.00
INDIV
6/29/2014
INDIVIDUAL CASH AWARD NRB
$400.00
INDIV
8/26/2012
INDIVIDUAL CASH AWARD NRB
$250.00
INDIV
8/28/2011