Juan Virgen Jr
Litchfield,AZ
Summary
Eager individual with strong communication and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Motivated to support team goals and contribute to a productive workplace. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Litchfield Park, AZ
06.2025 - Current
- Processed rental agreements efficiently, maintaining compliance with company policies and procedures.
- Utilized CRM software to track interactions, enhancing record-keeping accuracy and follow-up processes.
- Resolved customer complaints by identifying issues and providing effective solutions to enhance satisfaction.
- Assisted in training new staff on customer service protocols and system navigation for improved performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Donation Attendant
Goodwill
Litchfield Park, AZ
01.2024 - 03.2025
- Assisted donors with drop-off process to ensure smooth and efficient donation experience.
- Sorted and organized incoming donations for optimal processing and inventory management.
- Maintained cleanliness and safety standards in donation area, promoting a welcoming environment.
- Provided training to new staff on donation procedures and customer service best practices.
- Collaborated with team members to improve donation intake workflow for enhanced efficiency.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
Cashier Assistant
Dollar Tree
Litchfield Park, AZ
03.2023 - 12.2023
- Assisted customers with product inquiries and checkout processes.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed cash and card transactions accurately and efficiently.
- Supported inventory management through restocking and item placement.
Education
Criminal Justice
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Call management
- De-escalation techniques
- Key holder experience
Timeline
Customer Service Representative
Uhaul Moving And Storage
06.2025 - Current
Donation Attendant
Goodwill
01.2024 - 03.2025
Cashier Assistant
Dollar Tree
03.2023 - 12.2023
Criminal Justice
Maricopa Community Colleges, Estrella Mountain Community College