JUAN WINSTON
Orlando,USA
Summary
Motivated and accomplished professional seeking a management or leadership position where I can utilize my 10+ years of experience in customer service, team supervision, and operations management. Dedicated to improving organizational efficiency, building strong team culture, and delivering exceptional client satisfaction. Committed to driving excellence, developing future leaders, and achieving company growth through innovative and strategic solutions.
Results-driven and performance-focused professional with a strong background in customer relations, food service management, and operations leadership. Known for maintaining composure in high-pressure environments while providing top-tier customer experiences. Skilled in staff development, workplace efficiency, and implementing systems that enhance productivity and service quality. Brings a blend of leadership expertise, customer service mastery, and a proven track record of exceeding organizational goals.
Overview
24
24
years of professional experience
Work History
Lead Cook / Assistant Manager
Domino's Pizza
Orlando, FL
12.2018 - Current
- Directed kitchen operations while ensuring product quality, consistency, and safety standards.
- Mentored new staff in food handling, sanitation, and fast-paced service excellence.
- Enhanced inventory control systems to reduce waste and improve cost efficiency.
- Supported management in training and scheduling to meet peak-hour demands.
- Consistently maintained a positive customer experience and efficient kitchen workflow.
Operations & Outreach Coordinator
House of Prayer and Praise
Orlando, FL
11.2002 - Current
- Collaborated with senior leadership to plan and execute community outreach initiatives.
- Managed financial and logistical operations supporting the organization's mission.
- Coordinated food pantry programs, volunteer engagement, and event operations.
- Promoted organizational growth through teamwork, transparency, and structured communication.
Shift Assistant
U-Haul
Orlando, FL
08.2023 - 08.2025
- Oversaw operations and staff scheduling, ensuring seamless shift coverage and operational consistency.
- Improved customer service ratings through enhanced employee engagement and training.
- Conducted safety and compliance inspections, maintaining adherence to company standards.
- Resolved customer issues quickly and effectively, resulting in higher client satisfaction.
- Recognized for increasing productivity and reducing service-related complaints.
Customer Service Specialist
Jays Telemarketing
Orlando, FL
12.2017 - 09.2021
- Delivered professional, high-volume customer service via multiple communication channels.
- Exceeded departmental targets for resolution time and customer satisfaction.
- Streamlined documentation processes to improve tracking and response efficiency.
- Collaborated with leadership to develop retention strategies and training materials.
Food Service Supervisor
Margaritaville Restaurant
Orlando, FL
09.2012 - 01.2017
- Supervised FOH and BOH teams, ensuring quality service and operational consistency.
- Assisted in staff training and menu execution in coordination with executive chefs.
- Monitored POS transactions and cash handling procedures with accuracy.
- Passed all health inspections with zero violations, maintaining top compliance standards.
- Universal CityWalk
Restaurant Manager
Papa John's Pizza
Orlando, FL
05.2011 - 05.2013
- Managed all daily restaurant operations including staffing, scheduling, and quality control.
- Increased team performance through motivational leadership and clear communication.
- Improved customer satisfaction metrics and brand reputation through service excellence.
- Maintained 100% compliance with food safety and sanitation protocols.
Education
Bachelor of Science - Organizational Leadership
University of Central Florida
Orlando, FLHigh School Diploma -
Evans High School
Orlando, FLNaval ROTC Leadership Training Program -
Naval Base Training
Florida, USASkills
- Leadership & Staff Development
- Customer Service Excellence
- Strategic Problem Solving
- Operational Management
- Conflict Resolution & Mediation
- Time & Resource Optimization
- Quality Assurance & Compliance
- Performance Evaluation
- Team Motivation & Training
Additional Highlights
- Advanced leadership and management training.
- Skilled in conflict resolution and professional communication.
- Recognized for maintaining high morale and operational excellence.
- Strong organizational and multitasking abilities in dynamic environments.
Timeline
Shift Assistant
U-Haul
08.2023 - 08.2025
Lead Cook / Assistant Manager
Domino's Pizza
12.2018 - Current
Customer Service Specialist
Jays Telemarketing
12.2017 - 09.2021
Food Service Supervisor
Margaritaville Restaurant
09.2012 - 01.2017
Restaurant Manager
Papa John's Pizza
05.2011 - 05.2013
Operations & Outreach Coordinator
House of Prayer and Praise
11.2002 - Current
Bachelor of Science - Organizational Leadership
University of Central Florida
High School Diploma -
Evans High School
Naval ROTC Leadership Training Program -
Naval Base Training