Juan Zaragoza
Orlando,FL
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Have been involved in routing freight, load quality, terminal safety, inbound planning and execution, outbound planning and execution, City dispatch and line haul dispatch.
Overview
11
11
years of professional experience
Work History
Supervisor
AAA Cooper Transportation
Chicago, IL
02.2018 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Planned and route drivers in our Line haul network to successfully move freight for our customers. Dealt with drivers mechanical issues, collisions, Injuries contacting vendors or arranging tows. Entering employees sick, Personal, Vacation, and unexcused time.
- Planned and routed outbound freight, maintained load quality and safety in a positive work environment. Assigned city drivers to doors and gave dock people work assignments.
- Planned inbound city loads focusing on load sequencing, targeting appointments and positioning shipments to be delivered successfully. Insured guarantees are tail loaded.
- Dispatch city drivers with loads positioning them in areas they are familiar with. Communicated with customers and insuring their freight is successfully delivered and picked up, responding to any special requirements.
- Trained dock workers in Unloading and loading freight. Manifesting freight for shipping. Instructed personnel on properly securing freight for transport. Instructed staff on preparing documentation for transportation carriers and loading trailers. Managed all shipping personnel, Communicated with customer service regularly to meet customers shipping needs and requirements.
Lifeguard Instructor
Chicago Park District
Chicago, IL
03.2014 - 06.2017
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Instructed Lifeguarding lessons for new employees.
- Supervised new employees and crew members.
- Created shift checklist and procedures for all crew members to ensure shift responsibilities.
- Supervised and administered the Junior Guard Program.
Education
Gage Park High School
Chicago, ILSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Excellent Communication Skills
- High Aptitude
- Multitasking
- Reliable
- Self Motivated
- Trainer/ Senior Supervisor
Timeline
Supervisor
AAA Cooper Transportation
02.2018 - 05.2025
Lifeguard Instructor
Chicago Park District
03.2014 - 06.2017
Gage Park High School