Juan Zeledon-Patt
Hyattsville,MD
Summary
Adept at enhancing customer satisfaction and boosting online ratings through effective communication and relationship-building. Skilled in cash handling and multi-tasking, consistently achieving sales goals while maintaining a welcoming atmosphere.
Graduated Highschool and now pursuring business administration and goal of owning my own private financial institution.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Cresent
Fairfax, VA
04.2026 - Current
- Executed guest reception duties, ensuring a warm and inviting atmosphere upon arrival.
- Implemented efficient check-in and check-out processes, ensuring a seamless experience for guests.
- Handled guest inquiries and efficiently resolved issues, ensuring high standards of service quality.
- Coordinated room assignments and maintained accurate reservation records in the system.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Collected room deposits, fees, and payments.
Sales Associate
Wawa
Cockeysville, MD
06.2024 - 04.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Restocked shelves and maintained cleanliness to support store presentation standards.
- Collaborated with team members to meet daily sales goals and improve service efficiency.
- Implemented merchandising strategies to promote featured products effectively.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Dulaney High School
Cockeysville, MD05.2025
Skills
Great Oral communication
Good structure and understanding of Finance
Can easily make relationships with coworkers and customers
Customer service
Guest services
Problem-solving skills
Cash handling
Credit card handling
Multi-tasking strength
Goal oriented
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Cresent
04.2026 - Current
Sales Associate
Wawa
06.2024 - 04.2026
High School Diploma -
Dulaney High School