Vivian Lamb

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Worked with kids ages 6-18
• Teachers Assistant

• Qualifying prospects for the Sales Teams, helping them to build a pipeline of sales contacts who could be potential new clients.
• Researching and learning about different money management firms and their investment preferences and tendencies.
• Understanding the Investment Sales Cycle from Prospecting to Red Zone to Close.
• Gaining direct exposure to Private Equity, Hedge Fund, and Long-Only Equity firms.
• Helping the team to engage and enhance existing relationships with all current clients, by researching new and innovative ways to stay connected and in front of clients.
• Aiding the team to stay updated on data and analytics through Public Pension Research and Data Collection

• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
• Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.

• Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
• Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.

• Take orders, Add up checks, Bring food to tables
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.