JUANA AVILA
Las Vegas,NV
Summary
Professionally I aim to develop and grow within an organization that continually supports and recognizes individual accomplishments while allowing for continued growth and development. As I continue to develop in any role I am given, I will continue to be a mentor and role model and coach team members for their individual growth. I strive to deliver a performance-driven and motivated customer experience every time a customer visits the store. My biggest success is being highly motivated with a solid work ethic and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
CosmoProf
11.2024 - Current
- Build relationships and inspire loyalty.
- Recommend additional and complimentary products.
- Setup advertising displays and arrange merchandise to highlight sales and promotional events.
- Ensure our customers are informed of current promotions and are enrolled in our Loyalty program.
- Demonstrate our Culture Values maintain a professional store environment and communicate inventory issues.
- Complete transactions accurately and efficiently.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Store Manager
Dollar Tree
06.2024 - Current
- Responsible for all store operations which includes overseeing all aspect of operations including opening and closing procedures
- Providing high level of customer service
- Recruiting, hiring, training, and developing store associates
- Work to maximize store’s profit contribution growth
- Using creative problem solving to maximize sales potential, control expenses and manage payroll
- Maintaining high standards of merchandising placement and display techniques
Assistant Store Manager
Burlington Stores
04.2015 - 06.2024
- Direct management and oversight of Department Supervisors and Store Associates to ensure implementation of established company policies standards and expectations
- Assist Store Manager in managing multi-million-dollar sales volume and expense budget including review of all associated reporting and record keeping
- Payroll budget management / Accountability
- Partner with Managers and Supervisors to coordinate merchandise sales promotions and pricing
- Review sales and gross profit reports to determine options for increasing market growth – Business Acumen analysis and reporting
- Conduct weekly staff meetings to motivate associates and address concerns and questions
Skills
- Business Leadership
- Budget Planning/Business Acumen
- Work Planning/Prioritization
- Inventory Control/Shortage Control
- Records Organization and Management
- Hiring, Training, Coaching and Mentoring
- Exceptional customer service
- Store operations
- Store merchandising
- POS System/Cash management
- Operations
- Payroll management
- Bank deposit procedures
Languages- Bilingual
English
Spanish
Timeline
Inside Sales Representative
CosmoProf
11.2024 - Current
Store Manager
Dollar Tree
06.2024 - Current
Assistant Store Manager
Burlington Stores
04.2015 - 06.2024
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