Juana Baumgartner
Miami
Summary
Dynamic Registered Behavior Technician with proven expertise at Light of Hope Therapy in implementing ABA therapy and data collection. Adept at conflict resolution and enhancing client behavior through tailored strategies. Recognized for fostering positive environments and achieving significant improvements in client outcomes. Committed to professional growth and excellence in service delivery. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Light of Hope Therapy
02.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Camp Counselor
Shake-A-Leg Miami
Key Biscayne
01.2022 - 02.2024
- Planned and facilitated engaging activities for campers with special needs.
- Collaborated with staff to create inclusive and supportive environments.
- Trained new counselors on best practices for supporting special needs children.
- Monitored camper behavior and implemented positive reinforcement strategies.
- Adapted instruction methods according to the specific learning styles of different children attending the special needs program.
Sales Manager's Assistant /Crew Trainer
Momentum Solar
Orlando
08.2021 - 01.2022
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Receptionist
Coral Reef Nursing and Rehab Center
07.2018 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04.2025
High School Diploma -
Felix Varela Senior High
Miami, FL05.2019
Skills
- Customer service
- Conflict resolution
- Upselling
- Sales strategies
- Communication skills
- ABA therapy
- Data collection
Certification
- Alcohol Compliance Training - July 12, 2024
- RBT- Registered Behavior Technician
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Registered Behavior Technician
Light of Hope Therapy
02.2024 - Current
Camp Counselor
Shake-A-Leg Miami
01.2022 - 02.2024
Sales Manager's Assistant /Crew Trainer
Momentum Solar
08.2021 - 01.2022
Receptionist
Coral Reef Nursing and Rehab Center
07.2018 - 04.2021
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Felix Varela Senior High
Similar Profiles
Enier RodriguezEnier Rodriguez
RBT at Light Of Hope Behavior Therapy IncRBT at Light Of Hope Behavior Therapy Inc
Maria Claudia VanegasMaria Claudia Vanegas
Education Program Coordinator (Citizenship Program Manager) at Light of Hope Immigration Law CenterEducation Program Coordinator (Citizenship Program Manager) at Light of Hope Immigration Law Center
LINDA MARTINEZLINDA MARTINEZ
IMMIGRATION SPECIALIST at LIGHT OF HOPE IMMIGRATION LAW CENTERIMMIGRATION SPECIALIST at LIGHT OF HOPE IMMIGRATION LAW CENTER
Adria HernandezAdria Hernandez
Food and Beverage Manager at HiltonFood and Beverage Manager at Hilton
Lamar WatkinsLamar Watkins
Camp Counselor, Summer Sports at Marvin Henfield Basketball Shooter AcademyCamp Counselor, Summer Sports at Marvin Henfield Basketball Shooter Academy