Overview
Work History
Education
Skills
Timeline
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Juana Florencia

Miami,FL

Overview

6
6
years of professional experience

Work History

Bartender

E11EVEN Miami
03.2022 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Food & Beverage Supervisor

1 Hotel, South Beach
04.2020 - 02.2022
  • Supervised daily operations of the food and beverage department, ensuring high standards of service and quality
  • Managed a team of 40+ staff, including scheduling, training, and performance evaluation.
  • Developed and maintained positive relationships with suppliers, ensuring timely delivery and high-quality ingredients.
  • Conducted regular staff meetings to communicate policies, Corona Virus updates & Daily procedures, fostering a cohesive and informed team environment.
  • Monitored customer feedback and promptly addressed any issues, maintaining a high level of guest satisfaction.

Bartender

Rockwell Nightclub
08.2018 - 03.2020
  • Maintained an energetic and welcoming atmosphere, engaging with guests to enhance their overall nightclub experience.
  • Implemented upselling techniques, resulting in a significant increase in nightly sales and overall revenue.
  • Conducted regular inventory checks and managed stock levels, ensuring the bar was well-stocked with all necessary supplies.
  • Provided prompt and efficient service during peak hours, expertly managing multiple orders and maintaining a high level of customer satisfaction.

Education

Online Educational Course - AUTOCAD

New York Institute of Art And Design
NY
10.2024

Remote Learning Program Completion - Interior Design

QC DESIGN SCHOOL
Online Educational Course
01.2024

Skills

  • Bilingual (English & Spanish)
  • Excellent attention to detail
  • Client Communication
  • Artwork Selection
  • Analytical Thinking
  • Furnishings Selection
  • Design Planning
  • Enrolled in AutoCad Course

Timeline

Bartender

E11EVEN Miami
03.2022 - Current

Food & Beverage Supervisor

1 Hotel, South Beach
04.2020 - 02.2022

Bartender

Rockwell Nightclub
08.2018 - 03.2020

Online Educational Course - AUTOCAD

New York Institute of Art And Design

Remote Learning Program Completion - Interior Design

QC DESIGN SCHOOL

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Juana Florencia