Juana Florencia
Miami,FL
Overview
6
6
years of professional experience
Work History
Bartender
E11EVEN Miami
03.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Food & Beverage Supervisor
1 Hotel, South Beach
04.2020 - 02.2022
- Supervised daily operations of the food and beverage department, ensuring high standards of service and quality
- Managed a team of 40+ staff, including scheduling, training, and performance evaluation.
- Developed and maintained positive relationships with suppliers, ensuring timely delivery and high-quality ingredients.
- Conducted regular staff meetings to communicate policies, Corona Virus updates & Daily procedures, fostering a cohesive and informed team environment.
- Monitored customer feedback and promptly addressed any issues, maintaining a high level of guest satisfaction.
Bartender
Rockwell Nightclub
08.2018 - 03.2020
- Maintained an energetic and welcoming atmosphere, engaging with guests to enhance their overall nightclub experience.
- Implemented upselling techniques, resulting in a significant increase in nightly sales and overall revenue.
- Conducted regular inventory checks and managed stock levels, ensuring the bar was well-stocked with all necessary supplies.
- Provided prompt and efficient service during peak hours, expertly managing multiple orders and maintaining a high level of customer satisfaction.
Education
Online Educational Course - AUTOCAD
New York Institute of Art And Design
NY10.2024
Remote Learning Program Completion - Interior Design
QC DESIGN SCHOOL
Online Educational Course01.2024
Skills
- Bilingual (English & Spanish)
- Excellent attention to detail
- Client Communication
- Artwork Selection
- Analytical Thinking
- Furnishings Selection
- Design Planning
- Enrolled in AutoCad Course
Timeline
Bartender
E11EVEN Miami
03.2022 - Current
Food & Beverage Supervisor
1 Hotel, South Beach
04.2020 - 02.2022
Bartender
Rockwell Nightclub
08.2018 - 03.2020
Online Educational Course - AUTOCAD
New York Institute of Art And Design
Remote Learning Program Completion - Interior Design
QC DESIGN SCHOOL