JUANA GONZALEZ
Baldwin Park ,CA
Summary
Strong work ethic with many years in the customer service industry. Motivated leader with strong organizational and prioritization abilities. Ability to handle multiple projects. Strong knowledge of budget and financials to operate a healthy business. Quick learner with a passion to expand and grow in professional career.
Overview
11
11
years of professional experience
Work History
Sales Consultant
SYSCO Food Services
Los Angeles
10.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Used Salesforce to track growth and penetration of accounts
- Followed up with existing customers to provide additional support and address concerns.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Specialty Coffee Manager
Nordstrom
Los Angeles, CA
08.2022 - 10.2023
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Enhanced financial controls to minimize loss, continuously maintaining accurate accounts
- Increased sales over LY by 39% in the last couple months since starting
- Built and maintained strong relationships with wholesalers.
- Responded to customer issues promptly to build strong professional relationships.
- Developed team members for higher-level positions through continuous training and performance evaluations.
- Built a strong sense of camaraderie among employees by fostering open communication and valuing individual contributions.
Specialty Coffee Manager
Nordstrom
Arcadia, CA
10.2017 - 07.2022
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Recruited, hired and trained baristas to handle workload with quality service.
- Grew business from start to end, total of 68% dollar increase, from $510,000 to $860,000
Specialty Coffee Asisstant Manger
Nordstrom
Los Angeles, CA
11.2016 - 10.2017
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Barista Shift Lead
Nordstrom
Glendale, CA
06.2015 - 11.2015
- Supported highest standards of conduct and service to support company reputation.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supervised team of 10 employees in a fast paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
Barista
Nordstrom
Glendale, CA
07.2014 - 06.2015
- Make great tasting drinks that satisfy the customer's needs
- Work as team member and offer fast and friendly service while selling coffee.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Server and Cashier
Scotty's Grill and Convenience Store, HUB Restaurants
Riverside, CA
10.2013 - 06.2014
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
LOS FELIZ, CABachelor of Science - BIOLOGICAL SCIENCES
University of California Riverside
Riverside, CASkills
- Training and Onboarding
- Customer Service
- Health Code Compliance
- Relationship Building
- Scheduling Staff
- Employee Performance Evaluations
- Microsoft Office
- Time Management
Timeline
Sales Consultant
SYSCO Food Services
10.2023 - Current
Specialty Coffee Manager
Nordstrom
08.2022 - 10.2023
Specialty Coffee Manager
Nordstrom
10.2017 - 07.2022
Specialty Coffee Asisstant Manger
Nordstrom
11.2016 - 10.2017
Barista Shift Lead
Nordstrom
06.2015 - 11.2015
Barista
Nordstrom
07.2014 - 06.2015
Server and Cashier
Scotty's Grill and Convenience Store, HUB Restaurants
10.2013 - 06.2014
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
Bachelor of Science - BIOLOGICAL SCIENCES
University of California Riverside