Juana Gonzalez

Sun Valley,CA

Summary

Dynamic and results-driven professional with a strong background in customer service at Subway, recognized for enhancing brand reputation through exceptional service. Skilled in cleaning and sanitation, I excel in guest relations and supply inventory management, consistently resolving client issues and fostering loyalty. Committed to maintaining high standards and delivering outstanding experiences.

Overview

years of professional experience

Work History

Housekeeping Supervisor

Maria Ramos

12.2022 - 05.2025

Customer Service

Subway

08.2005 - 04.2025

Trained new cafe workers in sales, customer service, and safety.
Received consistent excellent feedback on work quality and customer service.
Enhanced brand reputation by delivering exceptional customer service experiences consistently.
Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Developed loyal customer base by providing excellent customer service.
Managed business customer service, responding to requests and concerns promptly.
Provided exceptional customer service, resolving client issues efficiently and effectively.

Education

High School Diploma -

North Hollywood High School

North Hollywood, CA

06.1990

Skills

Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Cleaning techniques

Cleaning bathrooms
Cleaning practices
Ordering cleaning supplies
Supply inventory management

Languages

Spanish

Native or Bilingual

Timeline