Juana Henry
Buffalo,New York
Summary
Versatile healthcare professional with a proven track record at Kaleida Health, excelling in patient care and medical software applications. Strong multitasking abilities and a positive attitude consistently enhance patient experiences while streamlining clinic operations. Expertise in HIPAA compliance and patient relations guarantees the delivery of high-quality, confidential services.
Overview
28
28
years of professional experience
Work History
Medical Office Assistant
Kaleida Health
Buffalo, NY
08.2005 - Current
- Arrange clinic admissions for patients as required.
- Billing and treatment.
- Intake assessments.
- phlebotomy
- Phone service.
- Referral management and preparing medical records for patients.
- Set appointments.
- Doctor's orders.
- Assist with daily living and activities.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified insurance coverage for each patient visit.
Teacher's Assistant
The Children's Place
Buffalo, NY
06.1997 - 06.2005
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Facilitated small group instruction and activities for students of varying abilities.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Tutored students in course material to improve comprehension.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Observed student performance in order to assess progress towards academic goals.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Education
Some College (No Degree) - Liberal Arts
Erie Community College
Buffalo, NYSkills
- Insurance billing procedures
- Medical software applications
- Payment collection and processing
- Flexible schedule
- Electronic charting
- Patient registration
- Appointment management
- Multitasking and organization
- Phone and email etiquette
- Managing patient records
- Problem-solving
- Computer skills
- Patient relations
- Appointment scheduling
- Patient screening
- Medical reception
- Patient flow
- HIPAA compliance
- Attention to detail
- Healthcare compliance
- Patient care
- Basic clinical procedures
- Schedule management
- Patient referrals
- Data entry
- Cleaning and sanitizing
- Positive attitude
- Clinical medical assistance
Timeline
Medical Office Assistant
Kaleida Health
08.2005 - Current
Teacher's Assistant
The Children's Place
06.1997 - 06.2005
Some College (No Degree) - Liberal Arts
Erie Community College
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