Juana Lua
Merced,CA
Summary
Efficient billing professional pursuing a billing specialist opportunity to utilize expertise in payment processing and account reconciliation. Focused and productive with a commitment to perpetuating the Climate Pros values through hard work and dedication.
Overview
9
9
years of professional experience
Work History
Office Biller
S Perez Trucking LLC
Merced, CA
09.2022 - Current
- Responsible for accurate and timely billing of services rendered to customers.
- Processed payments from customers in a timely manner, ensuring accuracy of data entry into the system.
- Provided customer service support by responding to inquiries related to billing issues and payment processing.
- Maintained records of all accounts receivable transactions and generated reports as needed.
- Verified customer information on each invoice prior to sending out bills.
- Assisted with collection efforts by making phone calls to overdue accounts when necessary.
Dental Biller
Merced Family Dental Care
Merced, CA
09.2015 - 10.2022
- Reviewed patient accounts for accuracy and completeness, verifying insurance information and coding procedures.
- Entered patient demographic data into practice management software systems accurately and timely.
- Collected payments from patients and processed credit card transactions.
- Maintained accurate records of all billing activities, including charges, payments, adjustments, denials.
- Answered patient inquiries regarding account balances, payment options, insurance coverage and other related topics via phone or email.
- Reconciled daily deposits with total amount of payments received.
- Processed refunds to patients when necessary.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Assisted in the preparation of financial reports on a monthly basis.
- Followed up on unpaid claims in a timely manner to ensure prompt payment by insurers.
- Created statements for patients who had outstanding balances due to nonpayment or underpayment of insurance companies.
- Adhered to HIPAA regulations when handling patient information.
- Arranged documents for insurance claims.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
Education
Associate of Science - Dental Assisting
San Joaquin Valley College
Fresno, CA03-2009
Skills
- Client Relationship Building
- Deadline Adherence
- Accurate data entry
- QuickBooks experience
- Organizational abilities
- Software troubleshooting
- Invoice Processing
- Bookkeeping knowledge
- Customer Communication
- Account collections
- Spreadsheet Management
- Financial Recordkeeping
Timeline
Office Biller
S Perez Trucking LLC
09.2022 - Current
Dental Biller
Merced Family Dental Care
09.2015 - 10.2022
Associate of Science - Dental Assisting
San Joaquin Valley College
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