Juana Martinez Rivas
Lincoln,Nebraska
Summary
Dynamic and results-driven professional with extensive experience at Town Place Suites as a Housekeeping Supervisor. Proven expertise in training and mentoring staff, enhancing guest relations, and ensuring compliance with sanitation standards. Recognized for improving room cleanliness feedback through effective task delegation and quality assurance controls. Committed to delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Town Place Suites
Lincoln, NE
10.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Front Desk Receptionist
Fairfield By Marriott
Lincoln, NE
11.2019 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier
Foodmart
Crete, NE
03.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Quality Assurance Inspector
Crete Core Ingredients
Crete, NE
01.2012 - 08.2015
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Kept detailed records of quality and imperfect products.
Education
CNA, Medication Aid -
South East Community Collage
Lincoln, NEGED -
Crete High School
Crete, NE08.2007
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Staff training and development
- Health and safety compliance
- Task delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer relationship management
- Sanitation standards
- Sorting and washing laundry
- Chemical handling
- Ordering cleaning supplies
- Quality assurance controls
- Document control
- Folding clean laundry
- Employee evaluations
- Supply inventory management
- Staff evaluations
- Performance improvements
- Window cleaning
- Performance evaluation
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Town Place Suites
10.2024 - Current
Front Desk Receptionist
Fairfield By Marriott
11.2019 - 05.2024
Cashier
Foodmart
03.2017 - 12.2019
Quality Assurance Inspector
Crete Core Ingredients
01.2012 - 08.2015
CNA, Medication Aid -
South East Community Collage
GED -
Crete High School