Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juana Padilla

Wimauma,FL

Summary

A hardworking, well mannered and friendly collection specialist with a positive working attitude. I am able to uphold high standards of customer service and speed while at the same time, adhering to a company's regulation and procedures. I am experienced in working in a fast-paced call center environment and have a proven track record of working under pressure, I am adaptable to new policies and procedures in this growing economy and look forward to continuing to grow. I am also bilingual, fluent in English and Spanish.

Overview

3
3
years of professional experience

Work History

Voice of the Customer

JPMorgan Chase
Tampa, FL
04.2024 - Current
  • Collaborating with teams all across sites

Card Collections Specialist ||

JPMorgan Chase
Tampa, FL
04.2023 - 04.2024
  • Managing past-due accounts within a metrics-driven environment
  • Utilizing strong negotiation and communication skills on every customer interaction while treating customers with respect and responding with empathy
  • Documenting all interactions thoroughly while adhering to all applicable, regulatory and procedures.

Credit Card Collections Specialist 1

JPMorgan Chase
Tampa, FL
04.2022 - 04.2023
  • Delivered exceptional customer service on collection calls, and maintain calm and professional demeanor
  • Negotiated payment plans with customers, prioritizing account, resolution, and maintaining professionalism throughout interactions
  • Achieved performance goals on constant basis.

Billing Specialist

Spectrum Communications Call Center
Tampa, FL
10.2021 - 04.2022
  • Collecting past dues on account
  • Managing account
  • Adjusting account to better suit customer needs
  • Deescalate customer concerns
  • Reinforcing Spectrums products and their value to generate sales.

Education

GED -

Tampa, FL

Skills

  • Guest Services
  • Strong negotiation skills
  • Proficiency with basic computer functions and Excel
  • Payment Arrangement
  • Debt Negotiation
  • Delinquent account management

Timeline

Voice of the Customer

JPMorgan Chase
04.2024 - Current

Card Collections Specialist ||

JPMorgan Chase
04.2023 - 04.2024

Credit Card Collections Specialist 1

JPMorgan Chase
04.2022 - 04.2023

Billing Specialist

Spectrum Communications Call Center
10.2021 - 04.2022

GED -

Juana Padilla