Juanakee Gaines
Lisman
Summary
Dynamic server with exceptional customer service skills honed at Chili's Restaurant, adept at multitasking and fostering guest engagement. Proven ability to enhance customer satisfaction through attentive service and effective team collaboration. Strong cash handling expertise and a commitment to cleanliness standards ensure a seamless dining experience.
Overview
31
31
years of professional experience
Work History
Server
Chili's Restaurant
06.2008 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Ryan's Buffet
12.1999 - 03.2015
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supervisor
AAFES
07.1994 - 05.1999
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed budgets.
Education
High School Diploma -
Choctaw County High School
Butler05-1979
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
Timeline
Server
Chili's Restaurant
06.2008 - Current
Server
Ryan's Buffet
12.1999 - 03.2015
Supervisor
AAFES
07.1994 - 05.1999
High School Diploma -
Choctaw County High School
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