Juana Maria Talavera

Energetic professional experienced watching children and leading fun activities in home settings. Successful in keeping environment organized and instructing children in safe behaviors. Well-versed in caring for children with special dietary, emotional or physical considerations.

• Verified patient's insurance benefits including workers compensation
• Obtained authorization for patient imaging
• Answered phones and handled calls in a professional and timely manner. Maintained positive interactions at all time with patients referring offices
• Verified patient's insurance benefits & explained patients Co Ins, Deductible, ABN (Medicare form) etc.
• Responsible for arranging payment plans. Collecting amounts due for services rendered
• Prepared patients registration packets to include all necessary forms required for the proper medical data
• Entry including demographics and updates as necessary insurance, patient's medical history etc. Dealt with emergency medical
• Printed labels for forms, films & medical records, assisted clients with completion of forms and paperwork data
• Admissions to accurate overflow patients from the hospital including forms, scheduling, emergency personnel etc.
• Answered multi call line which includes routing calls, scheduling, answering patients inquires, and coordinating with outside doctors and medical facilities. Responsible for notifying patients of future appointments daily
• Explained & screened all patients of the intricacies of The MRI procedure which may include oral sedation, IV contrast, NPO, implants, pacemakers etc.
• Assisted with new hire training including all policies and procedures
• Organized patient's transportation services with taxis, outreach and ambulances
• Responsible for keeping the schedule full at all times, Knowledge of ICD9 and CPT codes for billing and treatment, medical terminology
• Electronic medical records system, HIPPA and Medicare / Medi-Cal regulations, basic medical office practices and procedures, customer service, and interviewing patients
• Made bank deposits, calculated total of checks for medical records, attorney fees

• Stephanie Mansfield, Bass Medical Group Manager, 408.839.0058
• Chris Duarte, Operations Manager, 408.375.1377
• Roopen Patel, Colleague, 408.219.8915