Juan Antonio Navarro
BERKELEY,California
Summary
Talented Shift Leader polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities. Merchandising and rotating product to maintain shelf's full at all times.
Overview
12
12
years of professional experience
Work History
Shift Leader
Walgreens
Berkeley, CA
02.2022 - Current
- **Resolved customer issues promptly by implementing effective problem-solving techniques and resource allocation.**
- **Monitored inventory levels and placed orders to maintain stock availability and minimize shortages.**
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Inspected merchandise for quality and arranged proper display location on floor. Merchandised Product when needed to keep shelf's full
Customer Service Associate/Photo Specialist
Walgreens
Berkeley, CA
06.2014 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06-2012
Skills
- Bilingual Spanish and English
- Leadership
- Punctuality
- Customer Service
- Problem Resolution
- Project management abilities
- Adaptive team player
- Communication
- Team Building
- Work ethic
- Asking questions
- Patience
- Reliability
- Building trust
- Merchandise planning
- Stock rotation
Timeline
Shift Leader
Walgreens
02.2022 - Current
Customer Service Associate/Photo Specialist
Walgreens
06.2014 - 10.2020
High School Diploma -
Berkeley High School
Education and Training
other