Juan C. Arzola
Bakersfield,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 4 years in fast food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Tony's Pizza
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
Shift Leader
Del Taco
08.2019 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree - Mechanical Engineering
Bakersfield College
Bakersfield, CA06.2025
High School Diploma -
West High School
Bakersfield, CA06.2020
Skills
- Conflict Resolution Techniques
- Staff Management
- Financial Management
- Cash Handling Expertise
- Store Opening and Closing
- Changing Out Tills
- Guest Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Tony's Pizza
08.2021 - Current
Shift Leader
Del Taco
08.2019 - 08.2021
No Degree - Mechanical Engineering
Bakersfield College
High School Diploma -
West High School
Similar Profiles
Haydee QuintanillaHaydee Quintanilla
Waitress at Tony's PizzaWaitress at Tony's Pizza
Kevin AriasKevin Arias
Cashier/Pizza Maker at Tony's pizzaCashier/Pizza Maker at Tony's pizza
Erica CortezErica Cortez
Cashier at Tony's PizzaCashier at Tony's Pizza