Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan C Castillo-Torres

Perth Amboy ,NJ

Summary

Dynamic professional with a strong work ethic and proven success at NCH Landscaping LLC, where I enhanced collaboration and reduced estimation errors, boosting customer satisfaction. Skilled in budgeting and pricing, I excel in customer relations and problem-solving, consistently delivering high-quality results while fostering positive client interactions.

Experienced with identifying and sourcing high-quality products to meet customer needs. Utilizes strong organizational skills to manage multiple shopping tasks efficiently. Track record of maintaining high standards in product selection and customer service.

Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Shopper

Instacart
01.2020 - 08.2025
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Scanned each item's barcode before item's removal from shelf.

Driver

Amazon Flex
01.2019 - 08.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Estimating Manager

NCH Landscaping LLC
02.2022 - 12.2024
  • Enhanced collaboration between departments by establishing clear communication channels and regular meetings.
  • Presented detailed project estimates to clients, supporting successful contract negotiations and client retention efforts.
  • Optimized resource allocation on projects through diligent tracking of labor hours and material costs.
  • Implemented a centralized database for storing project data, resulting in improved efficiency and reduced duplication of effort.
  • Reduced estimation errors with rigorous quality control measures, leading to increased customer satisfaction.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Prepared material orders to complete projects on time and within budget.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Analyzed buildings to prepare estimates for Type work.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Monitored project progress to identify and address changes in project scope or budget.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.

Billing Cordinator

NCH Landscaping LLC
02.2022 - 12.2024
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Referred past due payments to collections department.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Responded to customer concerns and questions on daily basis.
  • Processed vendor and supplier payments on weekly basis.

Education

Perth Amboy Adult School
2016

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Merchandise presentation
  • Store maintenance
  • Customer feedback analysis
  • Budgeting and pricing
  • Customer service
  • Customer relations
  • Planning and organization
  • Flexible schedule
  • Product knowledge
  • Decision-making
  • Accurate money handling
  • Physical stamina
  • Sales expertise
  • Advertising and marketing
  • Heavy lifting
  • Car maintenance
  • Delivery organization
  • Strong interpersonal skills
  • Shopping management
  • Delivery procedures
  • Processing payments
  • Cash handling
  • Account servicing
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Teamwork
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer engagement
  • Team building
  • Task prioritization
  • Sales presentations
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Sales process

Languages

Spanish
Native or Bilingual

Timeline

Estimating Manager

NCH Landscaping LLC
02.2022 - 12.2024

Billing Cordinator

NCH Landscaping LLC
02.2022 - 12.2024

Shopper

Instacart
01.2020 - 08.2025

Driver

Amazon Flex
01.2019 - 08.2025

Perth Amboy Adult School
Juan C Castillo-Torres