Juan Carlos Delgado
Revere,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
05.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Customer Service Representative
Ria Financial Services
08.2016 - 09.2020
Education
Associate in Culinary -
ITCA
El Salvador02.2016
Skills
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Customer Service
- Product Knowledge
- Active Listening
- Computer Proficiency
- Training and Development
- Multitasking
- Foreign language fluency
- Adaptability
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Teleperformance
05.2021 - 10.2023
Customer Service Representative
Ria Financial Services
08.2016 - 09.2020
Associate in Culinary -
ITCA
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