Juan Carlos Fernandez

Over the past 10 years, I have worked in the area of customer relationships, focusing on the Oil & Gas sector. My main functions include:

1. **Customer Relationship Management:**

- Developing and maintaining strong relationships with clients, ensuring their satisfaction and long-term loyalty.

2. **Business Opportunity Identification:**

- Identifying and analyzing business opportunities to expand our client portfolio in the USA and Latin America.

3. **Account Management:**

- Overseeing and managing key accounts, ensuring their requirements for quantity and quality certification are met.

4. **International Support:**

- Providing assistance to our clients with their needs in other regions of the world, facilitating direct contact with our international offices.

My commitment to delivering high-quality services and customer care has contributed to strengthening our market presence and achieving high client satisfaction within the sector.

• Cultivated a strong company presence at industry trade shows, conferences, and networking events to foster new business leads and strengthen existing relationships.

Coordinated international operations related to quality and quantity certification for products across the USA and LATAM regions.

Managed day-to-day interactions with clients, ensuring smooth communication and service delivery.

Facilitated client retention and satisfaction by maintaining regular contact and addressing their operational needs.

Ensured compliance with industry standards, improving the overall efficiency and accuracy of operational procedures.

Collaborated with cross-functional teams to streamline operations and deliver results aligned with client expectations

Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.