Juan Carlos Lopez
Brooklyn,NY
Summary
Hands-on leader with experience in retail and kitchen operations, team supervision, and customer service. Strong background in training staff, maintaining quality standards, and supporting fast-paced daily operations to keep service smooth and customers satisfied.
Overview
31
31
years of professional experience
Work History
Store Manager
Two Boots Pizza
Brooklyn, New York
06.1995 - Current
- Managed daily operations to ensure smooth workflow and enhance customer satisfaction.
- Coordinated staff work schedules and assigned team members to optimize task completion.
- Trained team members on recipes, service standards, and store procedures.
- Monitored inventory levels and ordered ingredients to meet kitchen and front counter demands.
- Supported inventory management systems to keep stock levels organized and cut waste.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced daily sales records to ensure accurate financial reporting., reconciled cash and made bank deposits to facilitate opening and closing duties.
Head Line Cook
Michael & Pings
Brooklyn, New York
11.2018 - 01.2021
- Supervised line cooks during Michael & Pings service rushes.
- Prepared entrées, sides, and specials following Michael & Pings recipes.
- Monitored food quality, temperature, and presentation standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Supervised kitchen staff in the preparation of all menu items, ensuring freshness and quality of ingredients.
- Grilled and deep-fried a variety of foods, including meats and potatoes, to meet customer orders.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Skills
- Inventory management
- POS systems
- Cash reconciliation
- Staff scheduling
- Order management
- Retail operations
- Team supervision
- Customer service
- Problem solving
- Attention to detail
Timeline
Head Line Cook
Michael & Pings
11.2018 - 01.2021
Store Manager
Two Boots Pizza
06.1995 - Current