Juan Carlos Zepeda Cuevas
Las Vegas
Summary
Dedicated server with a strong commitment to exceptional customer service and guest engagement. Proven ability to enhance dining experiences through efficient issue resolution and streamlined processes.
Overview
13
13
years of professional experience
Work History
Server
Il Fornaio Restaurant
Las Vegas
10.2013 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed guest inquiries and resolved issues efficiently to enhance dining experience.
- Trained new servers on menu knowledge, service protocols, and POS systems.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Streamlined order-taking process, improving overall service speed and accuracy.
Education
High School Diploma -
Palos Verdes
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Customer service
- High volume dining
- Allergy awareness
Languages
English
Native or Bilingual
Timeline
Server
Il Fornaio Restaurant
10.2013 - Current
High School Diploma -
Palos Verdes