Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Juane Dunigan

Dallas,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience

Work History

Front End Courtesy Clerk

Kroger
Dallas , TX
09.2020 - Current
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Crew Member

McDonald's Restaurant
Dallas , TX
09.2015 - 09.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Housekeeping Assistant

ISS Facility Services Incorporation
Carrollton , TX
04.2012 - 08.2015
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency.

Volunteer Clerical Assistant

Baylor Scott & White Health
Dallas , TX
06.2011 - 01.2014
  • Coordinated, scheduled and arranged business meetings and travel calendars.

Education

Medical Coding Certificate Series Courses

Collin College CE
Plano, TX

Master In The Art Of Teaching - Elementary School Teaching

Marygrove College
Detroit, MI
06.1999

Bachelor Of Science - Special Education

Eastern Michigan University
Ypsilanti, MI
06.1981

Skills

  • POS system operations
  • Customer assistance
  • Cash Handling
  • Cultural Awareness
  • Written Communication
  • Attention to Detail
  • Complaint resolution
  • Product and service sales
  • Multitasking and Prioritization
  • Team-Oriented and Cooperative
  • Computer Proficiency
  • Database Management
  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Microsoft Office Suite
  • Document and Records Management
  • Multi-Line Phone Systems

Affiliations

JAMA subscriber

Timeline

Front End Courtesy Clerk

Kroger
09.2020 - Current

Crew Member

McDonald's Restaurant
09.2015 - 09.2020

Housekeeping Assistant

ISS Facility Services Incorporation
04.2012 - 08.2015

Volunteer Clerical Assistant

Baylor Scott & White Health
06.2011 - 01.2014

Medical Coding Certificate Series Courses

Collin College CE

Master In The Art Of Teaching - Elementary School Teaching

Marygrove College

Bachelor Of Science - Special Education

Eastern Michigan University

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Juane Dunigan