Juan Esteban Cortes
Astoria,New York
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
LZG event and staffing
Manhattan, NY
12.2022 - Current
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Bonsaii tapas and wine
Manhattan, NY
10.2022 - 11.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Bartender
bonsaii tapas and wine
Manhattan, NY
10.2022 - 11.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
Bartender
Ascent lounge
Manhattan, NY
02.2024 - 04.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Barista
bonsaii tapas and wine
Manhattan, NY
11.2022 - 12.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Skills
- Food inspection
- Daily specials memorization
- Table resetting
- Order delivery practices
- Team member support
- Hostess support
- Bill computation
- Performance improvement
- Dining customer service
- Liquor, wine, and food service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bartender
Ascent lounge
02.2024 - 04.2024
Server
LZG event and staffing
12.2022 - Current
Barista
bonsaii tapas and wine
11.2022 - 12.2023
Server
Bonsaii tapas and wine
10.2022 - 11.2024
Bartender
bonsaii tapas and wine
10.2022 - 11.2024
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