Dedicated airport customer service agent experienced in streamlining check-in procedures and enhancing passenger satisfaction. Proven ability in conflict resolution and team collaboration, committed to delivering exceptional travel experiences.
Overview
1
1
year of professional experience
Work History
Airport Customer Service Agent
Avianca
QUEENS , NYC
07.2025 - Current
Streamlined check-in and boarding procedures to enhance passenger experience.
Addressed passenger inquiries and complaints to ensure satisfaction and trust.
Monitored gate activities to ensure timely departures and arrivals.
Partnered with team members to create a friendly and inviting airport atmosphere.
Assisted disabled passengers with special needs throughout their travels.
Responded quickly to emergency situations by following appropriate protocols.
Performed daily opening and closing procedures in accordance with company standards.
Restaurant Busser
La Choza Del Gordo Ny
Queens, New York
01.2025 - 06.2025
Delivered food and drinks to servers to maintain service flow.
Cleaned and set tables promptly to enhance guest experience.
Refilled condiments and supplies to ensure readiness for guests.
Supported team members during busy shifts to enhance workflow.
Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Supported teammates by taking on additional tasks during peak hours to ensure seamless service.
Airport Customer Service Agent at Ultra Aviation, Miami International AirportAirport Customer Service Agent at Ultra Aviation, Miami International Airport