Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JUAN F MESA

Queens,NY

Summary

Dedicated airport customer service agent experienced in streamlining check-in procedures and enhancing passenger satisfaction. Proven ability in conflict resolution and team collaboration, committed to delivering exceptional travel experiences.

Overview

1
1
year of professional experience

Work History

Airport Customer Service Agent

Avianca
QUEENS , NYC
07.2025 - Current
  • Streamlined check-in and boarding procedures to enhance passenger experience.
  • Addressed passenger inquiries and complaints to ensure satisfaction and trust.
  • Monitored gate activities to ensure timely departures and arrivals.
  • Partnered with team members to create a friendly and inviting airport atmosphere.
  • Assisted disabled passengers with special needs throughout their travels.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Performed daily opening and closing procedures in accordance with company standards.

Restaurant Busser

La Choza Del Gordo Ny
Queens, New York
01.2025 - 06.2025
  • Delivered food and drinks to servers to maintain service flow.
  • Cleaned and set tables promptly to enhance guest experience.
  • Refilled condiments and supplies to ensure readiness for guests.
  • Supported team members during busy shifts to enhance workflow.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Supported teammates by taking on additional tasks during peak hours to ensure seamless service.

Education

High School Diploma -

Instituto Ferrini
Medellin Colombia
01-2025

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Customer relationship management
  • Safety protocols
  • Check-in procedures
  • Team collaboration

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Elementary

Timeline

Airport Customer Service Agent

Avianca
07.2025 - Current

Restaurant Busser

La Choza Del Gordo Ny
01.2025 - 06.2025

High School Diploma -

Instituto Ferrini
JUAN F MESA