Juan Gabriel Gonzalez
West Allis,WI
Summary
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
35
35
years of professional experience
Work History
Bilingual Customer Service Representative
The Cheesecake Factory
Wauwatosa, Wisconsin
08.2005 - Current
- Provided exceptional bilingual support to diverse customer inquiries and concerns.
- Assisted guests with menu selections and dining experiences in English and Spanish.
- Handled customer complaints with empathy and effective problem-solving techniques.
Customer Service Representative
US Cellular Wireless
Milwaukee, Wisconsin
08.2004 - 04.2006
- Assisted customers with product inquiries and service activation processes.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
Circuit board machine operator
Creation Technologies
Oak Creek, Wisconsin
06.2003 - 03.2005
- Operated manufacturing equipment for assembly line production.
- Monitored machine performance to ensure optimal operation.
- Conducted routine maintenance on machinery to prevent downtime.
Leather Worker
Thiele tanning Co
Milwaukee, Wisconsin
05.1993 - 06.2003
- Crafted high-quality leather products using traditional tanning techniques.
- Operated machinery for cutting, shaping, and finishing leather materials.
- Inspected raw materials for quality and consistency before processing.
Cashier
City Farmers Market
Inglewood, California
08.1991 - 04.1993
- Handled cash, credit, and debit payments with attention to detail.
- Processed customer transactions efficiently and accurately at local farmers market.
- Assisted customers in locating products within the market's various sections.
Education
Certificate of General Educational Development
Milwaukee, WisconsinSkills
- Bilingual communication
- Customer relationship management
- Complaint resolution
- Technical support
Timeline
Bilingual Customer Service Representative
The Cheesecake Factory
08.2005 - Current
Customer Service Representative
US Cellular Wireless
08.2004 - 04.2006
Circuit board machine operator
Creation Technologies
06.2003 - 03.2005
Leather Worker
Thiele tanning Co
05.1993 - 06.2003
Cashier
City Farmers Market
08.1991 - 04.1993
Certificate of General Educational Development