JUAN HURTADO
Forest Hills,NY
Summary
Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 5 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
6
6
years of professional experience
Work History
Department Manager
ZARA
East Rutherford, NJ
11.2022 - Current
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, KPI's, and staffing levels.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Delegated work to staff, setting priorities and goals.
- Reviewed time sheets for accuracy prior to payroll processing.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Attended staff meetings to discuss loss prevention strategies and techniques.
- Utilized POS systems accurately for efficient checkout transactions.
- Created merchandising plans based on customer buying habits and trends in the industry.
Lead Retail Consultant
Sprint
Queens, NY
01.2018 - 02.2020
- Identified customer needs and provided personalized solutions.
- Trained new employees on product knowledge, customer service, and store policies.
- Managed the inventory levels for all products in the store.
- Monitored daily cash flow and reconciled discrepancies between actual sales figures and expected totals.
- Improved customer retention and loyalty by strengthening relationships.
Education
A.S. Multimedia Programming and Design -
Borough of Manhattan Community College
01.2022
Skills
- Staff Management
- Employee Scheduling
- Loss Prevention
- Recruiting and Hiring
- Budget Management
- Operations Management
- Problem-Solving
Timeline
Department Manager
ZARA
11.2022 - Current
Lead Retail Consultant
Sprint
01.2018 - 02.2020
A.S. Multimedia Programming and Design -
Borough of Manhattan Community College