Juania Washington
Memphis,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shift Lead position. Ready to help team achieve company goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Team Leader
Amazon
06.2022 - 07.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Whitehaven Highschool
Memphis, TN05.2018
Skills
- Team Player
- Opening and closing duties
- Cleanliness
- Friendly and outgoing
- Team Leadership
- Exceptional customer service
Photographer
Self Portrait
Timeline
Barista
Starbucks
08.2023 - Current
Team Leader
Amazon
06.2022 - 07.2023
High School Diploma -
Whitehaven Highschool